Mystery Box Island Store’s Return & Refunds policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, unopened, in their original packaging. If the Mystery Box Gift Box package is opened, the package becomes used and does not qualify for a return or a refund.
RETURN PROCESS
To return an item, please email customer service at info@getmysterybox.org to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, we will provide the closest available return address for your location. You must label your return correctly and include the following information:
Attn: Returns,
RMA #
Mystery Box Island Store
(Please e-mail us to find out the closest return address for your location)
Please make a note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return and notify us about the tracking number of your return immediately after shipping the package back to us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items are FINAL SALE and cannot be returned or exchanged:
- Electronics Mystery Box Medium
- Electronics Mystery Box Medium + SURPRISE (!)
- Random Electronics package
- Mystery Box Gift Box
- Mystery Box Electronics Gift Box
- Mystery Box Electronics Gift Box + SURPRISE(!!)
- Branded Electronics Mystery Gift Box (all variants)
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A $29.99 restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
- We do not accept the return of opened Random Items packages.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@getmysterybox.org
REMINDER
Mystery Box Gift Boxes will come with random complimentary items. This means that each order can receive a super small, small, medium, large, extra-large or huge box with one or up to ten items in it. In total, we have 10 box size options and every possible items variation. All items are assigned randomly and there is no minimum or maximum value guarantee. In one box there can be only one or 2 or more of the same items, they can all be low or high value. There is no value or amount of items guaranteed for Mystery Box Gift Box packages. Every item gets selected randomly and the amount of items is random as well, there is no correct way of what items should be or not be in each package. It will be completely random and either you get lucky and receive a very valuable item or you don’t get so lucky and receive a less valuable item. Each package will have at least 1 electronic item in it. We do not accept returns of Mystery Box Gift Box packages. Cancellation for orders is not possible if we have started to process them.